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FAQ

Below you’ll find our most frequently asked questions, which will help to answer most questions you may have.  Please review this list before contacting us.

Will Lash Bunny Lashes harm my natural lashes?

Lash Bunny Lashes will not harm your natural lashes if worn and removed properly.

 What are Lash Bunny Lashes made of?

At Lash Bunny Boutique we only use the highest quality product which is always sanitized and sterilized.  Our Lash Bunny Lashes are made of 100% cruelty free premium mink hair.

 Can I apply mascara to my Lash Bunny Lashes?

Adding Mascara to your Lash Bunny Lashes is optional but it is highly recommended to clean your eyelashes before reuse.

Does Lash Bunny Boutique provide eyelash glue with my lashes?

Lash Bunny Boutique does NOT provide eyelash adhesive with your purchase but this can be purchased at almost any beauty store.

What is the difference between synthetic lashes and Mink hair lashes?

The difference between synthetic lashes and Lash Bunny Lashes is QUALITY our lashes are considered a high end product when compared to synthetic lashes.  Lash Bunny Lashes are flexible, super lightweight and they have a natural shine.  They can be curled and worn up to at least 25 times whereas Synthetic lashes irritate the eye, look and feel unnatural when worn, go through chemical processing and dye, and can only be worn a few times.

What is Mink Hair Lashes?

Lash Bunny Boutique offers a selection of 100% premium mink hair lashes which have gently been brushed and sterilized from mink.  Absolutely no harm is done to these animals here at Lash Bunny Boutique we are against animal cruelty!

Can I really wear my Lash Bunny Lashes up to 25 time?

Yes ! Lash Bunny lashes can be worn up to 25 times, but how much you can really get out of your lashes is dependent on how you treat them! Please note: being gentle when putting them on and/or taking the off will help the life span as well as not adding mascara to them.

What if this is my first time wearing fake lashes

If this is your first time using fake eyelashes, it can seem a bit difficult to apply them. But not to worry! Practice is key.  You’ll be a pro in no time!

Should I trim the lash band?

To make sure Lash Bunny lashes are the right size for you, it is very important to trim your lash band before you start wearing them. We recommend having your lash band slightly shorter than your own natural lash line, this will prevent the band from poking and irritating the inner corners of your eyes.

Can I sleep with my Lashes on?

We strongly do not recommend going to bed while still wearing your lashes. Mink  lashes are very delicate and should be handled with care. Sleeping with Lash Bunny lashes can damage the lashes and potentially injure your eyes we recommend taking them off and storing them in their case before bed.

Can I curl my Lash Bunny Lashes?

Yes, our lashes are made of real mink hair and just like your natural eye lashes they can be curled. Do note that our lashes already have a beautiful curl.

Can I swim with my Lash Bunny Lashes?

We strongly advise against swimming while wearing your Lashes. Mink hair lashes are extremely delicate and soaking them will ruin their beautiful curl and design. Please remove your lashes before you go for a swim and make sure you store them in their original casing for future use.

Privacy, Payment and Order status

What are my payment options?

You can use Paypal and alternatively, we accept payments by the following credit cards: VISA, Mastercard, and American Express. 

We take fraud prevention very seriously: all credit and debit cardholders are subject to validation and authorization by both the card issuer and us. Please refer to our payment and pricing section for further details.

What are my payment options?

You can use Paypal and alternatively, we accept payments by the following credit cards: VISA, Mastercard, and American Express. 

We take fraud prevention very seriously: all credit and debit cardholders are subject to validation and authorization by both the card issuer and us. Please refer to our payment and pricing section for further details.

What Currencies are used?

All charges will be made in U.S. Dollars and this will be displayed clearly at the checkout before payment and in the order confirmation email

How will I know my order has been shipped?

It’s our promise that your order will always be shipped from our headquarters in Vancouver, BC (Canada) within 1-3 days after payment unless otherwise stated (back orders will be shipped on the date stated)

BACK ORDERS - click here for our back order page

Delivery & Returns

How much is shipping cost?

FREE shipping on all US/CA orders $50+ (includes tracking) please read our shipping policy for more details and prices for  US/CA orders under $50.

We offer a flat rate shipping fee of $45 for international orders. 

Do you ship internationally?

Yes! We offer international shipping for a flat rate of $45 or FREE on orders $150+

What is your return policy?

We do not accept exchanges or returns at this time due to the nature of our product and for sanitary reasons.

If you are unhappy with your product please inform us at info@lashbunny.com we strive to provide you with the best customer service.

While every effort has been taken to ensure our FAQ answers all your questions, it is possible that you didn’t find the answer you were looking for. Please click here to contact us.

 

 

 

 

 

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